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Decision Rights & Authority

Frameworks for defining clear decision-making authority, accountability matrices, and escalation procedures that prevent governance gridlock and ensure efficient strategic decision-making across ServiceNow initiatives.

Strategic Governance

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ServiceNow RACI Matrix: Clarify Roles, Boost Efficiency, Drive Results

Aug 18, 2025

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15 min read

ServiceNow RACI Matrix: Clarify Roles, Boost Efficiency, Drive Results

Unlock the full potential of your ServiceNow teams by mastering the RACI matrix. Streamline roles, boost accountability, and align initiatives with business goals, read on to find out how.

Platform Operating Manual

Your essential guide to mastering ServiceNow. Get expert insights on platform strategy, governance, and operating models to drive enterprise success.

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