Organisational Excellence

Change management strategies, team effectiveness initiatives, and stakeholder engagement approaches that drive successful ServiceNow transformations, build organisational capability, and ensure sustainable adoption across the enterprise.

Stakeholder Readiness

Stakeholder Mapping for ServiceNow Transformations: The Strategy That Determines Whether Your Platform Thrives or Dies

Sep 27, 2025

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16 min read

Stakeholder Mapping for ServiceNow Transformations: The Strategy That Determines Whether Your Platform Thrives or Dies

Why Most Transformation Initiatives Fail Before Configuration Even Begins, And How Strategic Relationship Mapping Prevents It

Platform Operating Manual Team

OCM Strategy

ServiceNow OCM Project Plan: The Framework That Determines Whether Your Implementation Succeeds or Stalls

Sep 2, 2025

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17 min read

ServiceNow OCM Project Plan: The Framework That Determines Whether Your Implementation Succeeds or Stalls

A structured approach to aligning technical deployment with human readiness, complete with resource allocation, timeline integration, and risk mitigation strategies that drive adoption

Platform Operating Manual Team

OCM Strategy

ServiceNow Change Management: Why 70% of Platform Implementations Fail (And How to Be in the 30% That Don't)

Aug 18, 2025

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16 min read

ServiceNow Change Management: Why 70% of Platform Implementations Fail (And How to Be in the 30% That Don't)

Master the human side of ServiceNow adoption with battle-tested change management strategies that turn resistance into momentum and sceptics into champions

Platform Operating Manual Team