Platform Excellence

Technical architecture, development standards, and value realization frameworks that maximize ServiceNow platform capabilities, ensure technical excellence, and deliver measurable business value through strategic platform investments and innovations.

Platform Excellence

ServiceNow Cost Optimisation: Strategies for Sustainable ROI

Nov 16, 2025

•

18 min read

ServiceNow Cost Optimisation: Strategies for Sustainable ROI

Achieve sustainable ROI from your ServiceNow investment through proven strategies for cost reduction, resource optimisation, and strategic budget management that align platform spending with business priorities.

Platform Operating Manual Team

Platform Excellence

Maximise ServiceNow ROI with Optimisation Frameworks and CoE Strategies

Nov 5, 2025

•

9 min read

Maximise ServiceNow ROI with Optimisation Frameworks and CoE Strategies

Achieve higher ServiceNow returns through proven optimisation frameworks and Centre of Excellence best practices that drive continuous improvement, robust governance, and measurable value gains.

Platform Operating Manual Team

Platform Excellence

CSDM 5: Building Your Digital City - A Blueprint for ServiceNow Success

Oct 25, 2025

•

14 min read

CSDM 5: Building Your Digital City - A Blueprint for ServiceNow Success

Discover how CSDM 5 transforms complex ServiceNow data models into an intuitive framework using the city infrastructure analogy, complete with practical adoption strategies and measurable business outcomes.

Platform Operating Manual Team

Platform Excellence

ServiceNow Roadmap Communication: Building Strategic Partnerships Through Stakeholder Engagement

Oct 23, 2025

•

15 min read

ServiceNow Roadmap Communication: Building Strategic Partnerships Through Stakeholder Engagement

Master the art of stakeholder engagement to transform your ServiceNow roadmap from a planning document into a catalyst for organisational alignment and platform success.

Platform Operating Manual Team

Platform Excellence

ServiceNow Innovation: Funding Models, Investment, and Governance Guide

Oct 5, 2025

•

15 min read

ServiceNow Innovation: Funding Models, Investment, and Governance Guide

Strategic funding frameworks and governance models that transform ServiceNow innovation from unfunded ambition into measurable business value, without the budget battles.

Platform Operating Manual Team

Platform Excellence

How to Craft a ServiceNow Platform Vision That Actually Drives Transformation

Oct 2, 2025

•

14 min read

How to Craft a ServiceNow Platform Vision That Actually Drives Transformation

Build a platform vision that aligns IT with business strategy, inspires stakeholders, and delivers measurable outcomes, not just another corporate statement gathering dust.

Platform Operating Manual Team