Platform Strategy

Strategic platform planning including roadmap development, architecture governance, and innovation management that align technical capabilities with business strategy and emerging opportunities.

Platform Excellence

CSDM 5: Building Your Digital City - A Blueprint for ServiceNow Success

Oct 25, 2025

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14 min read

CSDM 5: Building Your Digital City - A Blueprint for ServiceNow Success

Discover how CSDM 5 transforms complex ServiceNow data models into an intuitive framework using the city infrastructure analogy, complete with practical adoption strategies and measurable business outcomes.

Platform Operating Manual Team

Platform Excellence

ServiceNow Roadmap Communication: Building Strategic Partnerships Through Stakeholder Engagement

Oct 23, 2025

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15 min read

ServiceNow Roadmap Communication: Building Strategic Partnerships Through Stakeholder Engagement

Master the art of stakeholder engagement to transform your ServiceNow roadmap from a planning document into a catalyst for organisational alignment and platform success.

Platform Operating Manual Team

Platform Excellence

ServiceNow Innovation: Funding Models, Investment, and Governance Guide

Oct 5, 2025

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15 min read

ServiceNow Innovation: Funding Models, Investment, and Governance Guide

Strategic funding frameworks and governance models that transform ServiceNow innovation from unfunded ambition into measurable business value, without the budget battles.

Platform Operating Manual Team

Platform Excellence

How to Craft a ServiceNow Platform Vision That Actually Drives Transformation

Oct 2, 2025

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14 min read

How to Craft a ServiceNow Platform Vision That Actually Drives Transformation

Build a platform vision that aligns IT with business strategy, inspires stakeholders, and delivers measurable outcomes, not just another corporate statement gathering dust.

Platform Operating Manual Team