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Governance Excellence

Strategic and operational frameworks for ServiceNow platform governance, including board structures, decision rights, risk management, and compliance oversight that ensure alignment with business objectives and regulatory requirements.

Security Oversight

+2

ServiceNow Access Control Governance: Boost Security and Compliance

Sep 16, 2025

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5 min read

ServiceNow Access Control Governance: Boost Security and Compliance

Strengthen ServiceNow security with proven governance strategies, learn to combat privilege creep, automate access reviews, and align controls with compliance.

Platform Operating Manual Team
Platform Operating Manual Team

Governance Excellence

+2

Scalable Configuration Management Standards for ServiceNow Success

Sep 10, 2025

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6 min read

Scalable Configuration Management Standards for ServiceNow Success

Unlock reliable ServiceNow scaling with proven naming conventions, rigorous documentation, and automated governance strategies to prevent configuration drift. See the full framework inside.

Platform Operating Manual Team
Platform Operating Manual Team

Governance Excellence

+2

ServiceNow Vendor Performance Monitoring: KPI Governance Best Practices

Aug 22, 2025

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6 min read

ServiceNow Vendor Performance Monitoring: KPI Governance Best Practices

Unlock effective ServiceNow vendor management with proven KPI frameworks, regular review cycles, and escalation strategies to drive continuous performance improvement.

Platform Operating Manual Team
Platform Operating Manual Team

Governance Excellence

+2

ServiceNow Governance: Documentation Standards for Compliance Success

Aug 18, 2025

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6 min read

ServiceNow Governance: Documentation Standards for Compliance Success

Unlock best practices for ServiceNow documentation that drive compliance, reduce risks, and streamline audits. Discover structured templates and governance workflows now.

Platform Operating Manual Team
Platform Operating Manual Team

Strategic Governance

+2

ServiceNow Multi-Level Governance: Structure for Aligned Success

Aug 18, 2025

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5 min read

ServiceNow Multi-Level Governance: Structure for Aligned Success

Unlock seamless ServiceNow alignment with a proven three-tier governance model. Clarify decision rights, streamline oversight, and drive real business outcomes. Full framework below.

Platform Operating Manual Team
Platform Operating Manual Team

Strategic Governance

+2

ServiceNow RACI Matrix: Clarify Roles, Boost Efficiency, Drive Results

Aug 18, 2025

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6 min read

ServiceNow RACI Matrix: Clarify Roles, Boost Efficiency, Drive Results

Unlock the full potential of your ServiceNow teams by mastering the RACI matrix. Streamline roles, boost accountability, and align initiatives with business goals, read on to find out how.

Platform Operating Manual Team
Platform Operating Manual Team

Strategic Governance

+2

5 Essential Roles for Successful ServiceNow Executive Steering Committees

Aug 18, 2025

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5 min read

5 Essential Roles for Successful ServiceNow Executive Steering Committees

Unlock the keys to effective ServiceNow governance with a breakdown of the five must-have roles for your executive committee. See how each drives real business value.

Platform Operating Manual Team
Platform Operating Manual Team

Platform Operating Manual

Your essential guide to mastering ServiceNow. Get expert insights on platform strategy, governance, and operating models to drive enterprise success.

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