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Too many platform teams struggle with the same problems: lack of governance, unclear operating models, and technical debt that spirals out of control. We exist to fix that.
With over 4 years of hands-on experience in the ServiceNow ecosystem, I’ve helped complex organizations transform their platform operations from chaotic to controlled.
I started The Platform Operating Manual because I was tired of generic advice. The official documentation tells you how to configure a feature, but it rarely tells you how to govern it in a messy, real-world enterprise.
My goal is simple: to provide you with the "Consulting Engagement in a Box." I build the actionable insights, proven frameworks, and honest perspectives that normally cost £60k+ in consultancy fees, and deliver them directly to your inbox.
We don't sell licenses. We share hard-won governance realities and honest perspectives on what actually works.
Written by someone who has been in the trenches, faced the stakeholders, and built the roadmaps.
Every article passes the "Monday Morning Test", will you take this insight and apply it to your instance tomorrow?