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The platform team's operating manual, published when it’s ready.
Operator-grade analysis of governance, staffing, demand, cost and delivery, written from inside a platform team, not pitched from outside one.
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THE PLATFORM OPERATING MANUAL
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WHAT YOU’LL GET
Long-form, not a hot take
Governance frameworks, operating model analysis and staffing structures. Eight to sixteen minutes of reading, sent when there's something worth sending, not to fill a slot in the calendar.
Frameworks you can use on Monday
RACI accountability matrices. Demand-scoring models. Cost-optimisation diagnostics. Steering committee structures.
Built to use, not to bookmark
Every framework is designed to lift straight into your own programme documents. Governance tiers, scoring models, decision templates, ready for your next steering committee.
Written by practitioners, not analysts
Every framework comes from running large, complex ServiceNow programmes, the messy middle of making the platform work at scale, not a vendor deck or an analyst's slide.
FROM A READER
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PLATFORM OWNER · FTSE 100 FIRM
FROM A READER
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INSIDE EACH EDITION
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