/EDITION

Beyond IT: Winning the Mandate to Run Every Department's Services

Platform expansion into HR, finance and legal is won on earned sponsorship, not authority. See how pilots, proof and sponsor behaviour win the mandate.

By The POM Team18 September 202610 min read

📝 ESSAY

A dark office corridor lined with closed departmental doors, one door ajar spilling a thin line of blue light across the floor.

Every door on the corridor beyond IT opens from the inside.

Plenty of platform teams that run IT services well come unstuck the moment they offer the same capability to HR, finance or legal, and the failure follows a pattern. The demonstrations land, the business case is sound, and nothing moves, because the leaders who would have to say yes do not report to anyone in the room.