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ServiceNow Change Management: Why 70% of Platform Implementations Fail (And How to Be in the 30% That Don't)

The 70% change-failure figure is folklore. The fixable problem in ServiceNow adoption is a go-live gate that can measure the platform to the decimal and never fail on the people. Give organisational readiness a veto.

By Isochrone Consulting Team18 August 20254 min read

FIELD NOTE

A dim control room at night. A line of faint silhouetted people waits to pass through a narrow checkpoint gate lit by a single blue signal light, while an empty illuminated inspection desk with a lone clipboard sits on the other side.

One desk should be able to hold the launch. Nobody is sitting at it.

Your go-live gate can't fail on the people