📍 IN BRIEF A vendor scorecard is a contract artefact. It was an accurate picture of the service on the day the deal was signed, and it has been drifting away from reality ever since, because the platform changes every quarter and the metrics change at renewal. The real governance work is not chasing the scores. It is re-choosing the metrics on a dated cadence, with an owner and a retirement path for every line.
Most vendor scorecards I see have been reviewed dozens of times and changed never. The quarterly meeting runs, the numbers get read, actions get logged, and the list of metrics itself sits untouched from one contract year to the next. The service being measured has changed shape several times in that period. The instrument measuring it has not.