TL;DR:
ServiceNow platforms collapse under their own weight when configuration management lacks discipline. Inconsistent naming conventions create 40% longer troubleshooting cycles. Undocumented changes trigger cascading failures. Configuration drift silently erodes stability until a critical update fails spectacularly. The solution? Treat configuration management like critical infrastructure; standardised naming frameworks, comprehensive documentation, environment segregation, and automated baseline monitoring that catches drift before it becomes disaster.