The Platform Operating Manual

/TOPICS · PLATFORM STRATEGY

Everything we have written on platform strategy.

Vision statements, data models and configuration standards, the architectural decisions that compound across every release cycle.

3 EDITIONS IN THIS TOPIC

CSDM 5: Building Your Digital City - A Blueprint for ServiceNow Success

CSDM v5 reframed as urban planning. Zones, roads, utilities, and what collapses when you skip the foundation layer.

№19 · 25 OCT 2025 · Platform Strategy

How to Craft a ServiceNow Platform Vision That Actually Drives Transformation

Vision without constraint is marketing copy. A method for writing a vision statement your architects can actually build against.

№15 · 02 OCT 2025 · Platform Strategy

Scalable Configuration Management Standards for ServiceNow Success

Four pillars of config management that survive org redesigns, drift detection that actually runs, and the governance ritual nobody skips twice.

№11 · 10 SEPT 2025 · Platform Strategy

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The frameworks your steering committee will actually use.

Every edition is a working artefact: demand board scoring models, CoE charter structures, RACI matrices, decision rights across every tier, cost benchmarks. Written by practitioners running some of the largest, most complex ServiceNow programmes in the UK. Read in over a dozen countries.

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