Hybrid Support Models: The Strategic Framework for ServiceNow Excellence
Combine internal platform knowledge with external expertise to accelerate innovation, eliminate bottlenecks, and transform ServiceNow from operational burden into strategic advantage.
ServiceNow Cost Optimisation: Strategies for Sustainable ROI
Achieve sustainable ROI from your ServiceNow investment through proven strategies for cost reduction, resource optimisation, and strategic budget management that align platform spending with business priorities.
Maximise ServiceNow ROI with Optimisation Frameworks and CoE Strategies
Achieve higher ServiceNow returns through proven optimisation frameworks and Centre of Excellence best practices that drive continuous improvement, robust governance, and measurable value gains.
CSDM 5: Building Your Digital City - A Blueprint for ServiceNow Success
Discover how CSDM 5 transforms complex ServiceNow data models into an intuitive framework using the city infrastructure analogy, complete with practical adoption strategies and measurable business outcomes.
ServiceNow Roadmap Communication: Building Strategic Partnerships Through Stakeholder Engagement
Master the art of stakeholder engagement to transform your ServiceNow roadmap from a planning document into a catalyst for organisational alignment and platform success.
Mastering ServiceNow Governance: How Platform Owners Can Transform Board Influence from Reactive to Strategic
Turn governance board meetings from obligation into opportunity with proven tactics that position platform owners as strategic advisors, not order-takers.
ServiceNow Innovation: Funding Models, Investment, and Governance Guide
Strategic funding frameworks and governance models that transform ServiceNow innovation from unfunded ambition into measurable business value, without the budget battles.
How to Craft a ServiceNow Platform Vision That Actually Drives Transformation
Build a platform vision that aligns IT with business strategy, inspires stakeholders, and delivers measurable outcomes, not just another corporate statement gathering dust.
SLA Breach Management in ServiceNow: Frameworks for Fast Recovery
Transform SLA breaches from service failures into strategic recovery opportunities through structured frameworks, automated detection, and transparent stakeholder communication.
Scalable Configuration Management Standards for ServiceNow Success
Prevent configuration drift and accelerate deployments with proven naming conventions, rigorous documentation, and automated governance frameworks that scale with your platform
Empower Users with Self-Service Support in ServiceNow: Best Practices
Build a self-service model that reduces ticket volume by 40% whilst empowering users to resolve issues independently through Knowledge Management, Service Portal, and Virtual Agent
ServiceNow OCM Project Plan: The Framework That Determines Whether Your Implementation Succeeds or Stalls
A structured approach to aligning technical deployment with human readiness, complete with resource allocation, timeline integration, and risk mitigation strategies that drive adoption
ServiceNow Vendor Performance Monitoring: KPI Governance Best Practices
Transform vendor relationships from operational liabilities into strategic assets through structured performance monitoring, KPI frameworks, and collaborative improvement cycles that drive measurable business outcomes.
ServiceNow Platform Team Charters: The Strategy That Determines Whether Your Platform Thrives or Dies
Eliminate role confusion and accelerate platform performance with a clear ServiceNow team charter. Discover how structured governance, role clarity, and strategic alignment deliver measurable business value.
ServiceNow Demand Board Best Practices for Strategic Alignment
Transform your demand board from a bottleneck into a strategic asset. Discover how structured governance, diverse expertise, and ServiceNow's native capabilities drive alignment, accelerate decisions, and build stakeholder trust.
ServiceNow Governance: Documentation Standards for Compliance Success
Establish documentation standards that transform compliance from a burden into a strategic advantage. Discover how structured governance frameworks reduce audit cycles, mitigate operational risks, and align platform activities with organisational objectives.
ServiceNow Multi-Level Governance: Building Aligned Platforms Through Strategic Structure
Transform platform chaos into coordinated success with a proven three-tier governance model that clarifies decision rights, accelerates delivery, and aligns every initiative with business strategy
Maximise the value of your ServiceNow teams by mastering the RACI matrix. Streamline roles, enhance accountability, and align platform initiatives with strategic business objectives, transforming chaos into clarity.
ServiceNow Change Management: Why 70% of Platform Implementations Fail (And How to Be in the 30% That Don't)
Master the human side of ServiceNow adoption with battle-tested change management strategies that turn resistance into momentum and sceptics into champions
5 Essential Roles for Successful ServiceNow Executive Steering Committees
Master the art of platform governance by understanding the five critical roles that transform your Executive Steering Committee from bureaucratic overhead into a strategic powerhouse driving measurable business value.
