The Platform Operating Manual

/TOPICS · FINANCE & ROI

Everything we have written on finance & roi.

Licence optimisation, cost maturity models and the decision trees that turn platform spend from a line item into an investment thesis.

2 EDITIONS IN THIS TOPIC

ServiceNow Cost Optimisation: Strategies for Sustainable ROI

Cost is a maturity signal. A five-stage journey from reactive licence cuts to portfolio-level cost intelligence, with the decision tree between.

№21 · 16 NOV 2025 · Finance & ROI

Maximise ServiceNow ROI with Optimisation Frameworks and CoE Strategies

Licence optimisation is the fastest ROI lever most programmes ignore. A decision tree, a maturity curve, and the CoE behaviours that compound.

№20 · 05 NOV 2025 · Finance & ROI

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