/EDITION

ServiceNow RACI Matrix: Two People Accountable Is The Same As Nobody

Your programme is not stuck on the work, it is stuck on the calls nobody owns. One name in the accountable slot settles more than any workshop will.

By The POM Team18 August 20258 min read

📝 ESSAY

A long boardroom table in near-darkness, rows of empty chairs in shadow, with a single chair picked out in editorial blue light.

📍 IN BRIEF
A RACI matrix earns its keep in one column. Write a single name in the accountable slot for every decision that matters, and defend that slot when people try to share it. Two names there is the same as none.