The Platform Operating Manual

/TOPICS · TEAM & ROLES

Everything we have written on team & roles.

Charters, RACI matrices and the role definitions that end the three most common arguments on every platform team.

2 EDITIONS IN THIS TOPIC

ServiceNow Platform Team Charters: The Strategy That Determines Whether Your Platform Thrives or Dies

A charter is not a mission statement. It is the document that ends the three most common arguments on every platform team.

№07 · 21 AUG 2025 · Team & Roles

ServiceNow RACI Matrix: Clarify Roles, Boost Efficiency, Drive Results

RACI goes wrong in the same three places every time. A technical-governance-specific matrix that survives first contact with a platform upgrade.

№03 · 18 AUG 2025 · Team & Roles

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The frameworks your steering committee will actually use.

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